To Manage the Customer Service Function, Companies Must Balance Customer

question 46

Multiple Choice

To manage the customer service function, companies must balance customer satisfaction against ________.

• A)customer demands
• B)operational efficiency
• C)customer delight
• D)touchpoints
• E)proactive selling

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Definitions:

Per Capita

A statistical measure that divides an aggregate by the number of individuals in a population to give an average.

Industrially Advanced

Pertaining to countries or regions that have highly developed and complex industrial sectors, often characterized by innovation and high levels of production and income.

Temporary Workers

Individuals hired for a limited period, often to meet seasonal demands, project deadlines, or cover for permanent staff absences.

Government Officials

Individuals appointed or elected to conduct public affairs and administer government functions.