What Is the Main Reason for Singapore Airlines to Use

question 35

Multiple Choice

What is the main reason for Singapore Airlines to use multilingual in-flight surveys to collect complaints from their passengers?

• A)Customers prefer to complain in their native languages.
• B)Most of their Asian customers could not write or read English.
• C)Japanese and other Asian customers are less willing to send in written complaints.
• D)German and other European customers are less willing to complain if the complaint forms are not written in their native languages.
• E)English native-speaker customers represent only a small percentage of their total number of passengers.

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