A Restaurant That Wants to Improve Service Quality Is Looking

question 34

Multiple Choice

A restaurant that wants to improve service quality is looking for a relatively easy approach to monitoring how long customers wait to be seated.Which of the following methods would best meet that objective?

• A)Blueprinting
• B)Control charts
• C)Fishbone diagrams
• D)Pareto analysis
• E)Hybrid complaint-handling model

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Definitions:

Idle Facilities

Assets or resources that are currently not in use or underutilized within an organization.

Performance Pyramid

A framework used for measuring an organization’s performance across multiple dimensions, such as financial, operational, and customer perspectives.

Strategic Control

The process of monitoring and adjusting an organization's strategy to respond to changes in the internal and external environment.

Organizational Flexibility

The capacity of an organization to adapt rapidly and efficiently to changes in the external and internal environments.