All of the Following Are Reasons for Asian Customers NOT

question 13

Multiple Choice

All of the following are reasons for Asian customers NOT to complain when they face a service failure except the:

• A)potential loss of face by the service employees
• B)fear of negative consequences or retaliation from the service employees
• C)teaching of tolerance in Asian societies where Buddhism is the predominant religion
• D)concept of kreng jai which is manifested by a reluctance to disturb others, restraining one's anger or frustration, avoiding asserting one's needs or opinions, and a reluctance to voice complaints or displeasure
• E)concept of jai yen (cool heart) which is manifested by a reluctance to over-react in situations that Western people might find stressful

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Definitions:

Franchise

Any arrangement in which the owner of a trademark, trade name, or copyright licenses another to use that trademark, trade name, or copyright in the selling of goods or services.

Separate Business Organization

An entity formed to engage in commercial, industrial, or professional activities, distinct and legally independent from its owners.

Sole Proprietorship

A business owned and operated by a single individual, where there is no legal distinction between the owner and the business entity.

Dissolve

The process by which a solid, liquid, or gas forms a solution in a solvent, becoming evenly dispersed and losing its distinct form.