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According to a Study of Consumer Complaint Behaviour in Australia

question 14

Multiple Choice

According to a study of consumer complaint behaviour in Australia by SOCAP (Society of Consumer Affairs Professionals) , what percentage of customers who took action when they had a serious service failure were satisfied with the way the problem was resolved?


Definitions:

Do Not Use List

A specific list of terms, practices, or items that are recommended against using, often for reasons of safety, accuracy, or appropriateness.

Sentinel Event

A sentinel event is a significant, unexpected occurrence involving death or serious physical or psychological injury, or the risk thereof, which necessitates immediate investigation and response.

Prolonged Fluoroscopy

A medical imaging technique that uses continuous x-ray exposure for an extended period, often for complex interventions or procedures.

Unintended Retention

A situation where items, information, or conditions are kept or continue to exist unintentionally, often leading to adverse effects.

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