Which of the Following Could Be a Cause for a Consumer

question 38

Multiple Choice

Which of the following could be a cause for a consumer to switch services on the basis of ethical problems with the organisation?

• A)High prices
• B)Conflict of interest
• C)Billing error
• D)Unresponsive
• E)Reluctant response

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Definitions:

Immediacy

Refers to the degree of directness and closeness in communication or interaction, often used to create a sense of urgency or intimacy.

Reciprocity

A social norm of responding to a positive action with another positive action, rewarding kind actions.

Romance Of Leadership

Involves people attributing romantic, almost magical, qualities to leadership.

Followers

Individuals who support and are guided by a leader or leadership within an organizational context, contributing to the group's objectives.