Which of the Following Statements Are True in Connection with Measuring

question 31

Multiple Choice

Which of the following statements are true in connection with measuring customer satisfaction?

• A)All firms have their own way of keeping track of the customer satisfaction metric.
• B)A sophisticated customer satisfaction metric will solve the problem.
• C)Innovation is rarely necessary.
• D)Ensure fundamentals are right.
• E)a and d

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Definitions:

Commercial Republic

A concept describing a state that is guided by economic interests and where commercial activities are vital to the nation's interests and policies.

Federal Government

The national or central government of a federated state, which shares sovereignty with its constituent units.

Commerce Clause

A provision in the U.S. Constitution that grants Congress the power to regulate commerce with foreign nations, and among the several states, and with the Indian tribes.

Growth of National Power

The increase in strength and influence of a nation’s government over time, often in terms of political, economic, or military capacity.