Research Conducted by SOCAP Suggests That Higher Levels of Satisfaction

question 32

Multiple Choice

Research conducted by SOCAP suggests that higher levels of satisfaction were found when complaints handling was _______ and required only _______.

• A)within 24 hours; one contact
• B)within 48 hours; one contact
• C)within 24 hours; two contacts
• D)immediate; one contact
• E)immediate; two contacts

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Definitions:

Good Faith Purchaser

An individual who buys property without knowledge of any previous claims, fraud, or problems associated with it, thus protected by law.

Computer Sales & Repair (CSR)

Businesses focused on selling computer hardware and software, as well as providing repair and maintenance services for computer systems.

Risk Of Loss

The potential that an asset or investment will decrease in value or become entirely worthless.

Passage Of Title

The transfer of ownership rights from the seller to the buyer in a transaction.