All of the Following Should Be Part of an Effective

question 7

Multiple Choice

All of the following should be part of an effective complaint handling process EXCEPT:

• A)apologising but not being defensive
• B)giving customers the benefit of the doubt
• C)clarifying the steps needed to solve the problem
• D)ensuring social justice
• E)considering compensation

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Definitions:

Tabletop Exercise

A discussion-based training method where participants go through a simulated scenario to test plans and procedures.

Hypothetical Scenario

An imagined or theoretical situation used for the purpose of analysis or discussion.

First Responders

Emergency personnel who arrive first at the scene of an incident.

Recovery Phase

The period during which an individual recovers from illness, trauma, or addiction, marked by gradual improvement and adaptation.