How Do Fishbone Diagrams Help Managers Improve Service Quality

question 28

Multiple Choice

How do fishbone diagrams help managers improve service quality?

• A)By applying the 80/20 rule
• B)By establishing a hybrid complaint-handling model
• C)By detailing the causes and effects behind service problems
• D)By identifying weak links in the service chain
• E)By displaying performance over time against specific criteria

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Definitions:

Average Completion Time

The mean time taken to finish a task or process, calculated over a defined set of instances.

Competitive Advantage

represents a company's ability to perform in a manner that allows it to outperform competitors, achieved through innovation, quality, service, or efficiency.

Effective Scheduling

The process of organizing, planning, and allocating resources in a way that optimizes the efficiency of operations and the use of time.

Johnson's Rule

Johnson's Rule is a heuristic method for minimizing the make-span of a set of jobs on two machines, based on sequencing the jobs by shortest processing time across the machines in specific order.