Which of the Following Is NOT a Reason to Encourage

question 47

Multiple Choice

Which of the following is NOT a reason to encourage dissatisfied customers to complain?

• A)Companies are given the opportunity to salvage the relationship.
• B)Complaints provide free feedback.
• C)Handling complaints is time consuming.
• D)Complaints alert companies to deficiencies in organisational processes.
• E)Effective service recovery can increase customer perceived value.

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Definitions:

Jean Watson's Theory

A nursing theory focused on human caring and the interpersonal aspects of nursing, emphasizing the importance of nurse-patient relationships.

Spiritual Awareness

The recognition and acknowledgement of a deeper sense of meaning or connectedness beyond the physical or personal self.

Energy Forces

Conceptual powers believed to influence or control aspects of the physical or spiritual world, often discussed in the context of alternative medicine or metaphysics.

Care and Concern

Expressed attention and empathy towards someone's well-being and emotional or physical state, often demonstrated through supportive actions or nurturing behavior.