Which of the Following May NOT Be a True Statement

question 46

Multiple Choice

Which of the following may NOT be a true statement?

• A)Consumers complain to recover some economic loss.
• B)Customers usually seek a refund or a repeat of the service if the problem is unresolved.
• C)Anecdotal evidence suggests that loyal customers are even more offended.
• D)A reason for engaging in complaining behaviour is to rebuild self-esteem.
• E)Consumers often complain to gain some extra favour.

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Definitions:

Observation

The action or process of closely monitoring or watching something or someone carefully or in order to gain information.

Overgeneralization

The cognitive bias of applying a rule or conclusion too broadly across situations that don't necessarily fit.

Generalization

refers to the process of formulating broad statements or conclusions that apply to multiple instances from specific observations or limited examples.

Illogical Reasoning

A form of reasoning where conclusions are drawn or arguments made that do not follow logically from the premises or evidence provided.