Which of the Following Benefits Could Be Obtained from a Central

question 11

Multiple Choice

Which of the following benefits could be obtained from a central system for logging complaints?

• A)To provide a basis for tracking all complaints to see that they have in fact been resolved
• B)To serve as an early warning indicator of deterioration in one or more aspects of service
• C)To indicate issues deserving more detailed decision evaluation
• D)To serve as an early warning indicator of deterioration of backstage and/or frontstage systems
• E)All of the above

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Definitions:

Consumer Debt

Financial obligations incurred by individuals primarily for personal, family, or household purposes, including credits cards, mortgages, and personal loans.

Credit Score

A numerical expression based on a level analysis of a person's credit files, representing the creditworthiness of the individual.

Reaffirmation Agreement

An agreement in which a debtor agrees to pay a debt even though it could have been discharged in bankruptcy.

Discharged

Released from liability; term applied to negotiable instrument liability that has terminated.