Poor Handling of Complaints by Management Creates a Negative Response

question 17

Multiple Choice

Poor handling of complaints by management creates a negative response in the attitude of the consumer and is perceived as a violation of basic human needs.Which of the following is not one of those needs?

• A)Self-esteem
• B)Security
• C)Fairness
• D)Need for control
• E)All of the above

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Definitions:

Time Pressure

The stress or urgency felt by individuals when they have insufficient time to complete a task or make a decision.

Speech Manipulation

Speech manipulation involves altering verbal communication techniques or content to influence others' perceptions, understanding, or behavior, often used in persuasion, advertising, or propaganda.

Good Samaritan

An individual who helps others in need without seeking personal gain, often inspired by ethical or moral beliefs.

Sympathy and Empathy

Emotional responses where sympathy involves feeling compassion for others, while empathy involves understanding and sharing the feelings of another.