All of the Following Are Benefits from Empowering Frontline Staff

question 50

Multiple Choice

All of the following are benefits from empowering frontline staff to deal with customer complaints EXCEPT:

• A)Employee morale may be increased.
• B)Customer problems can be resolved in a faster manner.
• C)Service delivery can be standardised.
• D)Customer complaints may be resolved in a more responsive way.
• E)Front line staff are usually the customer's first point of contact.

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Definitions:

Maltose

A disaccharide sugar produced from the enzymatic breakdown of starch that consists of two glucose units.

Substrate

The surface or material on or in which an organism, enzyme, or cell lives or acts, often referring to the substance upon which an enzyme acts.

Chemical Reaction

A process that involves rearrangement of the molecular or ionic structure of a substance, as opposed to a change in physical form or a nuclear reaction.

Benedict's Solution

A chemical reagent used to test for the presence of reducing sugars.