All of the Following Should Be Part of an Effective

question 7

Multiple Choice

All of the following should be part of an effective complaint handling process EXCEPT:

• A)apologising but not being defensive
• B)giving customers the benefit of the doubt
• C)clarifying the steps needed to solve the problem
• D)ensuring social justice
• E)considering compensation

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Definitions:

Hard Facts

refers to objective, concrete data or evidence that is not influenced by feelings or opinions.

Really Works

An informal statement used to assert that something is effective or successful in practice.

Portfolio Assets

Diverse holdings or investments owned by an individual or organization, managed collectively to minimize risk and achieve financial goals.

CKO

Chief Knowledge Officer (CKO) is a corporate executive responsible for an organization's knowledge management, ensuring the company efficiently utilizes its collective knowledge and information.