_________ May Occur When Employee Morale Is So Low That

question 59

Multiple Choice

_________ may occur when employee morale is so low that frontline staff members become hostile to customers or fellow employees.

• A)Satisfaction failure
• B)Service failure
• C)Service sabotage
• D)Satisfaction sabotage
• E)Employee sabotage

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Definitions:

Pulverized Fragments

Small, finely crushed or ground pieces, often referring to material broken down into tiny particles.

Aftercare Services

Support and services provided following initial treatment or rehabilitation to ensure long-term recovery, adjustment, or maintenance of health.

Bereavement Support Groups

Organizations or meetings designed to provide emotional support and guidance for individuals grieving the loss of a loved one.

Meal Delivery

A service that provides pre-prepared or ready-to-cook food directly to customers' homes or places of work.