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It is important to realise that the organisation needs to address the anger of the customer as well as the specific issue.
Pearl Harbor
The site of a surprise military strike by the Japanese Navy Air Service upon the United States against the naval base at Pearl Harbor in Honolulu, Hawaii, on December 7, 1941, leading the United States into World War II.
Turning Point
A pivotal moment in time that represents a significant change or shift in direction in historical, cultural, or personal narratives.
World War II Europe
The European theater of World War II, a global conflict lasting from 1939 to 1945 involving most of the world's nations including all the great powers.
Warsaw
The capital and largest city of Poland, known for its resilient history, including significant destruction during World War II and its subsequent rebuilding.
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