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Jacob, the customer relationship manager of SimplyBuyz.com, an e-commerce retailer, calls for a meeting of his team to discuss strategies to handle customer grievances effectively. Jacob seeks inputs from all his team members who come up with amicable solutions to certain grievances without being evaluated or criticized by the other team members. Which of the following approaches does Jacob adopt to invoke creativity in the process of team decision-making?
"You" View
A writing perspective that focuses on addressing the reader directly, often used in persuasive or personal communication to create a sense of individual attention.
Audience Benefits
The advantages or positive outcomes that people who are watching, listening to, or participating in something will receive.
Bias-Free Language
Language that avoids bias, minimizes implying prejudices, and does not discriminate against groups or individuals based on personal characteristics.
Conversational Business Writing
Writing style used in business communication that is informal, direct, and mimics the tone of a personal conversation.
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