An Implicit Service Implies Psychological Benefits That the Customer May

question 14

True/False

An implicit service implies psychological benefits that the customer may sense only vaguely.

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Definitions:

Swing Shift

A work shift that typically occurs in the afternoon and evening hours, bridging the gap between day and night shifts.

Time And A Half

An overtime pay rate that is 1.5 times an employee's normal hourly rate, typically paid for work done beyond standard working hours.

Pricing

The process of determining the value to be charged for a product or service.

Yield Rate

The rate of return on an investment over a specified period, often expressed as a percentage.