An Implicit Service Implies Psychological Benefits That the Customer May

question 14

True/False

An implicit service implies psychological benefits that the customer may sense only vaguely.

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Definitions:

Whorf

An American linguist and anthropologist best known for his hypothesis on the influence of language on thought and perception.

Schachter and Singer

Psychologists who developed the two-factor theory of emotion, proposing that human emotions consist of two components: physiological arousal and cognitive interpretation.

Epinephrine

A hormone and neurotransmitter also known as adrenaline, involved in regulating visceral functions (e.g., respiration) and in the fight-or-flight response.

Emotional States

The psychological conditions reflecting one's feelings, ranging from happiness and love to anger, fear, and sadness, often influenced by external events or internal thoughts.