Which of the Following Approaches to Service Design Is Characterized

question 13

Multiple Choice

Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?

• A) Production-line approach
• B) Personal-attention approach
• C) Quality approach
• D) Do-it-yourself approach
• E) Self service approach

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Definitions:

Profit

The financial benefit realized when revenue generated from business activities exceeds the expenses, costs, and taxes needed to sustain the operation.

Total Output

The total amount of goods and services produced within an economy at a given overall price level in a given time period.

Economies of Scale

Cost advantages reaped by companies when production becomes efficient, as the scale of the operation and output increases.

Coordination Problems

Challenges that arise in aligning the plans and actions of multiple parties in order to achieve a common goal or optimize outcomes.