Which of the Following Is a Characteristic of a Well-Designed

question 54

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

• A) Provides an unconditional service guarantee.
• B) Each element of service system is consistent with the operating focus of the firm.
• C) The front end of the service encounter is equal to the back end.
• D) It segments the pleasure for the customer.
• E) It lets the customer control the process.

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Definitions:

Virus

A malicious software program designed to replicate itself and spread from one computer to another, often damaging host systems.

Active Memory

Refers to the portion of RAM that is currently being used by processes and applications running on a computer.

Replicates

Copies or reproduces something exactly.

Wizard

A user interface element that guides users through a step-by-step process for completing a task or setting up a software application.