Which of the Following Is a Characteristic of a Well-Designed

question 54

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

• A) Provides an unconditional service guarantee.
• B) Each element of service system is consistent with the operating focus of the firm.
• C) The front end of the service encounter is equal to the back end.
• D) It segments the pleasure for the customer.
• E) It lets the customer control the process.

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Definitions:

Randomized Control Trial

A scientific study design that randomly assigns participants to either the intervention group or the control group to measure the effectiveness of interventions.

Double Anonymity Case

A situation where privacy is protected in two layers, often used in research or mental health contexts to ensure confidentiality.

Clean Break

An immediate and clear termination of a relationship or situation, without ongoing entanglements.

Emotional Reactions

The automatic, often unconscious, responses of feelings and emotions to a particular stimulus or situation.