Examlex
Which of the following are alternative possible service encounters included in the service-system design matrix?
Reactance
A psychological reaction that occurs when an individual feels their freedom to choose is being restricted, leading them to resist or do the opposite of what is being imposed.
Dissonance
A psychological conflict resulting from incongruous beliefs and attitudes held simultaneously.
Temporal Discounting
The tendency for people to value immediate rewards more highly than future rewards, often leading to impulsive decisions.
Risk Aversion
The tendency to prefer certainty over uncertainty, characterized by a preference for safe options over risky ones.
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