Every Service Has a Service Package, Which Is Defined as a Bundle

question 28

Multiple Choice

Every service has a service package, which is defined as a bundle of goods and services that is provided in some environment. This bundle consists of five features. Which of the following is not one of those features?

• A) Supporting facility
• B) Explicit goods
• C) Information
• D) Explicit services
• E) Implicit services

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Definitions:

Agent Expertise

The specific knowledge or skills an agent possesses that enables them to act effectively on behalf of others.

Potential Influence

The capacity or possibility to affect change or sway opinions within a given context or situation.

Referent Power

The influence a person has over others because they are admired, respected, or identified with, often stemming from personal characteristics or charisma.

Friendship

A close and bonded relationship between individuals where support, mutual respect, and emotional connection are present.