Which One of the Following Is Not a Major Factor

question 27

Multiple Choice

Which one of the following is not a major factor distinguishing service design and development from manufacturing design and development?

• A) The process and product must be developed at the same time.
• B) Many service organizations can change their service offerings virtually overnight.
• C) Many parts of the service package are often defined by the training that individuals receive before they become part of the service organization.
• D) The service package, rather than a definable good, is the output of the development process.
• E) Service operations can be protected by patents; manufacturing operations cannot.

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Definitions:

Usage Barrier

Obstacles or factors that prevent or deter consumers from using a product or service, regardless of whether they have access to it.

New-Product Adopter

An individual or entity that purchases or uses a new product relatively early in its introduction to the market.

Physical

Pertaining to the material world or the body, as opposed to the mind or virtual processes.