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Choosing How to Accommodate Customer Induced Variability in a Service

question 43

True/False

Choosing how to accommodate customer induced variability in a service business is the decision of the front-line service provider.


Definitions:

Performance Deficiency

A situation where an individual's work output fails to meet the expected standards or objectives.

Actual Situation

The real or existing state of affairs or circumstances, without any changes or alterations.

Better Than Anticipated

A situation or outcome that exceeds previously set expectations or forecasts.

Systematic Thinking

Thinking that approaches problems in a rational and analytical fashion.

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