An Implicit Service Implies Psychological Benefits That the Customer May

question 14

True/False

An implicit service implies psychological benefits that the customer may sense only vaguely.

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Definitions:

Superego Control

The aspect of the personality in Freudian psychology that represents ethical or moral constraints and strives for perfection, controlling the impulses of the id.

Introversion

A personality trait characterized by a preference for solitary activities and environments, where individuals focus more on internal thoughts and feelings rather than seeking external stimulation.

Extraversion

A personality trait characterized by an individual's preference for social interaction, high levels of enthusiasm, and energy.

Reciprocal Determinism

Reciprocal determinism is a concept in psychology, proposed by Albert Bandura, suggesting that an individual's behavior is both influenced by and influences their personal factors and the environment.