Which of the Following Refers to the Physical Presence of the Customer

question 31

Multiple Choice

Which of the following refers to the physical presence of the customer in a service system?

• A) Creation of the service
• B) Customer contact
• C) Intermittent production
• D) Continuous production
• E) None of these choices are correct.

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Definitions:

Skeptical

Having or expressing doubt about the truths, values, or trustworthiness of someone or something.

Hypnosis

A trance-like state of focused attention and heightened suggestibility, often used therapeutically to modify behaviors and reduce stress.

Antisocial Personality Disorder

A mental condition in which a person consistently shows no regard for right and wrong and ignores the rights and feelings of others.

Empathy

The ability to understand and share the feelings of another person.