Which One of the Following Is Not a Major Factor

question 27

Multiple Choice

Which one of the following is not a major factor distinguishing service design and development from manufacturing design and development?

• A) The process and product must be developed at the same time.
• B) Many service organizations can change their service offerings virtually overnight.
• C) Many parts of the service package are often defined by the training that individuals receive before they become part of the service organization.
• D) The service package, rather than a definable good, is the output of the development process.
• E) Service operations can be protected by patents; manufacturing operations cannot.

---

Definitions:

Competitive

Having a strong desire to compete or to be more successful than others, often involving striving for rewards or recognition.

Hearing Impaired

Refers to individuals who experience a partial or total inability to hear, which can affect one's ability to communicate and interact with the environment.

Inclusion

The practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalized.

Signer

A person who uses sign language to communicate.