Which of the Following Are Alternative Possible Service Encounters Included

question 53

Multiple Choice

Which of the following are alternative possible service encounters included in the service-system design matrix?

• A) Mail contact
• B) Warranty
• C) Sales call
• D) Field service
• E) None of these choices are correct.

---

Definitions:

Cold Sweats

A condition where a person sweats without the influence of heat or physical exertion, often linked to fear, stress, pain, or medical conditions like hypoglycemia.

Dizziness

A sensation of spinning or a feeling of imbalance, often associated with nausea or difficulty maintaining equilibrium.

Stent Thrombosis

A serious, potentially fatal complication where a blood clot forms on a coronary stent, leading to blocked blood flow.

ST-elevation Myocardial Infarction

A type of heart attack characterized by a significant blockage in the heart's arteries, which is identified by an elevation in the ST segment on an EKG.