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In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?
Outside-in Change
An approach to change management that starts with external market or environmental sentiments and trends, then works inward to adjust organizational strategies, structures, and processes.
Inside-out Change
Transformation initiated from within an organization or individual, focusing on internal improvements or developments to effect external outcomes.
Transformational Change
A profound or radical change that fundamentally alters the culture, core values, and operations of an organization, often leading to a shift in its business direction.
Bottom-up Change
A change initiative that starts at the lower levels of an organization and seeks approval or acceptance from higher levels.
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