In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 65

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A) Low sales opportunity
• B) Low production efficiency
• C) High production efficiency
• D) Low degree of customer/server contact
• E) None of these choices are correct.

---

Definitions:

Traditional View

A perspective or belief that places value on ideas, customs, and institutions that have been established and validated over time.

Existential Import

A concept in logic and philosophy referring to the assumption within a categorical proposition that something exists.

Enthymeme

A rhetorical argument that omits a premise or conclusion, assuming it to be obvious to the audience.

Missing Premise

An implicit assumption or statement that is not explicitly stated but necessary for an argument to hold.