In the Service-System Design Matrix, an Internet and On-Site Technology

question 51

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A) High sales opportunity
• B) High degree of customer/server contact
• C) Low production efficiency
• D) High production efficiency
• E) None of these choices are correct.

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Definitions:

Marketing Campaign

A coordinated series of steps that include promotion of a product, service, or brand to reach a specific audience and achieve a marketing goal.

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are systems of symbols, signs, and rules used to transfer information and messages between individuals.

American Exchange Student

A student from the United States who goes abroad to study at a foreign institution for a certain period, aiming to gain international experience and education.