There Are Many Applications of Poka-Yokes in Service Organizations

question 30

Multiple Choice

There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

• A) Task
• B) Time
• C) Teamwork
• D) Trust
• E) Talent

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Definitions:

Social-Cognitive Perspective

The social-cognitive perspective is an approach in psychology that emphasizes the role of cognitive processes in understanding social behavior, including how we interpret, analyze, and remember information about others and ourselves.

Genetic Influences

The contributions of genes inherited from parents to the physical and behavioral characteristics of an individual.

Unrealistic Optimism

The belief that positive events are more likely to happen to oneself than to others, often underestimating the likelihood of experiencing negative events.

Self-Serving Bias

A readiness to perceive oneself favorably.