Which of the Following Approaches to Service Design Is Characterized

question 13

Multiple Choice

Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?

• A) Production-line approach
• B) Personal-attention approach
• C) Quality approach
• D) Do-it-yourself approach
• E) Self service approach

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Definitions:

Macrophage

A type of white blood cell that engulfs and digests cellular debris, foreign substances, and pathogens, playing an essential role in the immune response.

Lymphocytes

A type of white blood cell that is an essential component of the immune system, helping the body to fight infections and diseases.

Sympathetic Nervous System

Part of the autonomic nervous system that prepares the body for physical activity by accelerating heart rate, constricting blood vessels, and raising blood pressure.

Type A Individuals

Persons characterized by a competitive, aggressive, and highly organized approach to life, often associated with a higher risk of heart disease.