In the Design of Retail Service Layouts, the Term "Ambient

question 27

Multiple Choice

In the design of retail service layouts, the term "ambient conditions" does not refer to which of the following?

• A) Noise level
• B) Music
• C) Lighting
• D) Scent
• E) Staffing

---

Definitions:

Norms

Established standards of behavior or guidelines that are considered acceptable within a group or society.

Observable Culture

The visible and tangible aspects of an organization's culture, such as rituals, symbols, and behaviors.

Performance Orientation

A focus on outcomes and results, prioritizing performance improvement and achievement of objectives.

Encourage Innovation

The act of motivating and promoting creative thinking and the development of new ideas, products, or ways of doing something.