In Service Design, Divergence Is a Measure of How Different

question 12

True/False

In service design, divergence is a measure of how different a new service is from the existing services of the firm.

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Definitions:

Intangible Resources

Non-physical assets such as skills, knowledge, reputation, and relationships that can contribute to an organization's or individual's success.

Dichotomous Variable

A variable that has only two possible categories or states, often represented as 0 or 1 in quantitative research.

Continuous Variable

A type of variable that can take on an infinite number of values within a range, often used in statistical analysis to measure things like time, temperature, or height.

Distress

Extreme anxiety, sorrow, or pain that can affect mental and physical health.