Fundamental to Any Quality Program Is the Determination of Quality

question 70

True/False

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

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Definitions:

Expectancy Theory

A motivational theory that suggests an individual's motivation is an outcome of how much an individual wants a reward (Valence), the assessment that the likelihood that the effort will lead to expected performance (Expectancy) and the belief that the performance will lead to a reward (Instrumentality).

Motivate Employees

The act of inspiring and encouraging workers to perform their duties effectively and with enthusiasm.

Valued Outcomes

Results or end-states that are deemed important, beneficial, or of significant worth by a person or group.

Expectancy Theory

A motivational theory suggesting that individuals are more likely to be motivated to perform if they believe that their efforts will lead to desirable outcomes.