Which of the Following Is a Suggestion for Managing Queues

question 1

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Segment the customers.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Hope

An optimistic state of mind based on the expectation of positive outcomes with respect to events and circumstances in one's life or the world at large.

Joining Threshold

The minimum criteria or conditions required for an individual or entity to become part of a group, organization, or system.

Coalition

A group formed by individuals or organizations coming together to achieve a common goal, especially in political or negotiation contexts.

Members

Individuals who belong to a group, organization, or team, sharing common goals or interests.