Which of the Following Is a Suggestion for Managing Queues

question 1

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Segment the customers.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Grocery List

A written or digital checklist of items needed to be purchased from a supermarket or grocery store.

Primacy Effects

The tendency to remember information that is presented first more effectively than information that is presented later.

Recency Effects

The tendency to remember the most recently presented items or experiences better than those presented earlier.

Cauliflower

A vegetable in the Brassicaceae family, featuring a white, dense, edible head composed of clustered florets.