Explain Edward Deming's "14 Points" Approach to Quality and Their

question 45

Essay

Explain Edward Deming's "14 points" approach to quality and their impact on business management since World War II.

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Definitions:

Enculturation

The process of transmitting a group’s culture from one generation to the next.

Ethnocentrism

Belief that your cultural traditions and assumptions are superior to those of others.

Cultural Context

Aspects of the environment and/or nonverbal cues that convey information not explicitly communicated through language.

Social Class

The perception of a person’s perceived status, influence, authority, and power, based on economic, educational, and family history.