Narrow Spans of Control Build ________ Organizations

question 56

Multiple Choice

Narrow spans of control build ________ organizations.

• A)flat
• B)delegated
• C)tall
• D)decentralized
• E)informal

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Definitions:

Customer Cost Analysis

An evaluation of all the costs involved in acquiring and retaining customers, used to determine the profitability of customer relationships.

Time-Driven Activity-Based Costing

A cost accounting method that allocates indirect costs to products and services based on the time required for activities.

Tech Support Department

A division within a company responsible for assisting customers with technical problems or questions related to the company's products or services.

Customer Cost Analysis

An assessment to determine the total cost to serve a customer, including acquisition, fulfillment, and support costs.