Which of the Following Roles Is Performed by a Customer

question 91

Multiple Choice

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

• A)liaison
• B)disturbance handler
• C)negotiator
• D)disseminator
• E)figurehead

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Definitions:

Price Elasticity

A measure of how much the quantity demanded of a good responds to a change in its price, indicating the sensitivity of consumers to price changes.

Perfectly Elastic

Describes a situation in economics where the quantity demanded or supplied responds infinitely or extremely to a change in price.

Total Revenue

The total amount of income generated by the sale of goods or services related to a company's primary operations.

Quantity Demanded

The specific amount of a product that consumers are willing to buy at a given price, assuming all other factors are held constant.