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Orrin Was Reluctant to Follow a New Customer Service Policy

question 97

Multiple Choice

Orrin was reluctant to follow a new customer service policy that his company adopted. Orrin's boss, Bella, told him that if he did not begin following the policy immediately, he would lose the chance at a bonus he hoped to get. Bella used ________ to overcome Orrin's resistance to change.


Definitions:

Male Chauvinism

A belief or behavior of male superiority, often manifesting in discrimination or bias against women.

Self-fulfilling Prophecies

A belief or expectation that influences behaviors in a way that causes the belief to become true.

Perception

The way in which a person views the world.

Equal Employment Opportunity Commission

A U.S. federal agency that enforces laws against workplace discrimination.

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