Francisco, a Project Manager at a Telephone Systems Engineering Firm

question 19

Multiple Choice

Francisco, a project manager at a telephone systems engineering firm, is holding a meeting in which he announces to the members of his work group that from now on, they will need to copy him on all email correspondence with clients. This raises an uproar, which Francisco quells by holding up a hand and saying, "This is the way I want it done!" He looks around the room before saying "Any questions?" in a tone that implies there had better not be any questions. As a result, the team members comply, but every time one of them has to copy Francisco on a client email, no matter how insignificant the subject matter, they resent it. This is an example of resistance brought about by

• A)misunderstanding.
• B)different assessments.
• C)peer pressure.
• D)self-interest.
• E)management tactics.

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Definitions:

Attracted

Feeling drawn towards or having an interest in someone or something.

Longitudinal Study

A research method that studies the same participants over a period of time, observing changes or developments in their behavior or characteristics.

Similar In Age

A description that indicates two or more individuals or entities are close in chronological age or period of existence.

Waist-To-Hip Ratio

A measure of body shape that compares the circumference of the waist to that of the hips, often used as an indicator of health risks related to body fat distribution.