A Relatively Quick and Inexpensive Way to Manage Resistance to Change

question 113

Multiple Choice

A relatively quick and inexpensive way to manage resistance to change is

• A)education and communication.
• B)participation and involvement.
• C)facilitation and support.
• D)negotiation and rewards.
• E)manipulation and cooptation.

Grasp the importance of credibility in communication and how it is established.

Realize the potential biases in language and the importance of avoiding them.

Appreciate the role of formal and conversational tones in business communication and when each is appropriate.

Recognize the importance of building, maintaining, or repairing credibility.

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Definitions:

Bluetooth

A wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks.

Output Devices

Hardware components that display or project information from a computer or other electronic device to the user, including monitors, printers, and speakers.

IT Technicians

Professionals responsible for installing, maintaining, and solving problems related to computer systems and other technological equipment.

AC To DC

Refers to the conversion of alternating current (AC) electricity into direct current (DC) electricity, a common necessity for powering electronic devices.