Max Is Manager of the Local Zesty Sam's, a Fast-Food

question 119

Multiple Choice

Max is manager of the local Zesty Sam's, a fast-food restaurant. His store has consistently underperformed the national average for the chain, and now word has come down from on high that he needs to make some major changes if he wants to keep his job. He has analyzed the situation and knows that the problem comes from the workforce, which is composed primarily of teenagers. Most of them tend to be blasé when it comes to following instructions, and many seem more interested in elaborate jokes and pranks than in getting the job done. The best way for Max to bring about the changes he needs is to tell his employees what needs to be done and then inform them that

• A)he is appointing a couple of leaders from the group to the management team.
• B)those who do not understand what is expected of them will receive training.
• C)they can be involved in designing plans for the changes to take place.
• D)anyone who fails to comply with his instructions will be fired within two weeks.
• E)there will be a pay raise for those who comply with his instructions.

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Definitions:

Biological Tendencies

Innate or genetically influenced behaviors and characteristics that shape individuals' actions and preferences.

Classical Conditioning

An educational method where an insignificant stimulus is linked with a significant one, leading to the ability to provoke comparable reactions.

Learned Association

The process by which two pieces of information, or stimuli and responses, are linked together through conditioning.

Two Stimuli

Refers to the presence or introduction of two separate sensory or environmental inputs that can be perceived or responded to by an organism.