"In Implementing the Control Process for Our New Operation, I

question 95

Multiple Choice

"In implementing the control process for our new operation, I first established performance standards," said Karlin. "Next, I measured performance. But I'm not sure that my measurement of performance is accurate." His boss replied, "In measuring performance, you can gather performance data from three sources: ________. Furthermore, the data need to be timely."

• A)written reports, oral reports, and personal observation
• B)client satisfaction surveys, oral reports, and personal observation
• C)written reports, the grapevine, and personal observation
• D)competitors' performance data, oral reports, and personal observation
• E)written reports, oral reports, and analysts' statements

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Definitions:

Lackluster Turn-Out

A situation where fewer people than expected participate in an event, vote in an election, or engage in a particular activity.

George W. Bush

The 43rd President of the United States, serving from 2001 to 2009, known for leading the country during the September 11 attacks and initiating the Iraq War.

U.S. Invasion

The act of the United States military entering another country for the purpose of occupation or conflict resolution.

Iraq

A country in Western Asia, bordered by Turkey, Iran, Kuwait, Saudi Arabia, Jordan, and Syria, with a rich history and complex contemporary challenges.