"In Implementing the Control Process for Our New Operation, I

question 95

Multiple Choice

"In implementing the control process for our new operation, I first established performance standards," said Karlin. "Next, I measured performance. But I'm not sure that my measurement of performance is accurate." His boss replied, "In measuring performance, you can gather performance data from three sources: ________. Furthermore, the data need to be timely."

• A)written reports, oral reports, and personal observation
• B)client satisfaction surveys, oral reports, and personal observation
• C)written reports, the grapevine, and personal observation
• D)competitors' performance data, oral reports, and personal observation
• E)written reports, oral reports, and analysts' statements

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Definitions:

Perception of Reality

How individuals interpret and make sense of their experiences, environments, and the world around them, influenced by their beliefs and social contexts.

Language

A system of communication used by a particular community or country, involving the use of words in a structured and conventional way.

Social Inequality

The unequal distribution of resources, opportunities, and rights among members of a society.

Ethnomethodology

A technique for studying human interaction by deliberately disrupting social norms and observing how individuals attempt to restore normalcy.