If a Manager Learns About a Rumor on the Grapevine

question 62

Multiple Choice

If a manager learns about a rumor on the grapevine that has the potential to cause harm, he or she can best neutralize it by

• A)treating all rumors as a serious issue to be dealt with firmly.
• B)denying the rumor categorically, even if it is true.
• C)issuing a "no comment" statement as a way to keep people guessing.
• D)working to control information as much as possible.
• E)disregarding ridiculous rumors and telling the truth consistently.

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