For Managers, Listening Is Critical, and Failure to Listen Not

question 56

True/False

For managers, listening is critical, and failure to listen not only causes managers to miss good ideas but can even drive employees away.

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Definitions:

Survey Profitable

A survey method designed to understand the profitability of various aspects of a business, often focusing on customer satisfaction and product/service viability.

Attitudinal Loyalty

Customer loyalty based on positive feelings and attitudes towards a brand rather than on habit or convenience.

Transactional Satisfaction

The degree of contentment a customer feels after making a purchase, focusing on the specific transaction rather than the overall relationship with the brand.

Cross-selling

The practice of selling an additional product or service to an existing customer, often related to their original purchase.