Herman Manages a Production Facility That Makes Furniture

question 20

Multiple Choice

Herman manages a production facility that makes furniture. He asked Missy, a shift supervisor, to reach a goal of producing less than 2 percent scrap during the past month, instead of the 9 percent usually produced on her shift. This goal seemed impossible since the industry averages 10 percent scrap, and the best month ever at Herman's facility still produced 5 percent scrap. Missy's shift did not reach the goal, producing 6 percent scrap during the month. How should Herman respond?

• A)He should fire Missy for falling short of an official goal, no matter how unrealistic it was.
• B)He should give Missy a chance to cut scrap to one percent next month or face consequences.
• C)He should avoid punishing Missy for missing the goal and recognize that she still had an exceptional month.
• D)He should tell Missy it is all right because goals do not really mean anything.
• E)He should require Missy to work unpaid overtime to cover the excess scrap produced on her shift.

Evaluate the role of a nurse in advocating for patient safety and quality of care through communication.

Demonstrate assertive communication strategies when questioning medical orders to safeguard patient well-being.

Plan appropriate communication strategies for patients with communication barriers to minimize frustration and promote understanding.

Identify barriers to effective communication in the clinical setting and strategies to overcome them.

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Definitions:

Exchange Theory

A social theory proposing that social behavior is the result of an exchange process aimed at maximizing benefits and minimizing costs to oneself.

Romantic Love

A deeply emotional and passionate affection for another person, often characterized by a desire for a close and enduring romantic relationship.

Define Intimacy

The act or process of making known or familiar, typically referring to close and personal relationships characterized by emotional, physical, or sexual closeness.

Ludus Style

exemplifies a type of love characterized by a playful, casual, and sometimes uncommitted approach to romantic relationships, focusing on fun and enjoyment.