Billy's Department Is in an Uproar

question 73

Multiple Choice

Billy's department is in an uproar.His most senior workers,Greta and Libby,are at the point of refusing to be in the same room at the same time.Billy investigated the problem and found that Greta established new procedures based on a corporate memo written in October last year.Libby refused to follow the procedures because of the follow-up memo written two weeks later.When Billy showed Greta and Libby both documents,the conflict ended.What was the source of the conflict?

• A)Personality factors
• B)Environmental factors
• C)Informational factors
• D)Perceptual factors
• E)Role factors

---

Definitions:

Intrinsic Motivation

The drive to engage in activities for their own sake, for the pleasure and satisfaction derived from the activities themselves, rather than for some external reward.

Affiliation

Describes a connection or association with a group, organization, or set of beliefs.

Intrinsic Motivation

The drive to engage in activities for their own sake, due to personal interest or enjoyment, rather than for external rewards.

Fulfilling Job

A job that provides satisfaction, a sense of achievement, and a feeling of making a meaningful contribution.